Apple Watch Service & Support Policy maintained by Apple Authorized Service Provider.
Software Issue: In the software issue customer should contact into Apple Authorized Service Provider for software support. Many Apple Watch issues can be resolved by restarting the device. You can also unpair your Apple Watch from your iPhone and then pair it again.
Hardware Issue: In the hardware issue such as charging problem, magnetic charger problem, display problem, pairing problem or any other problems, customer should contact into Apple Authorized Service Provider for warranty or post-warranty support.
There’s no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, you’ll pay an out-of-warranty fee.
Depending on the type of service, your repair or replacement might take up 21 to 28 business days.
The Apple Limited Warranty covers your product against manufacturing defects beginning on the original purchase date. The warranty period varies by model. The chart below shows your Apple Watch model’s warranty period. Our warranty is in addition to rights provided by consumer law.
|Apple Watch (Aluminum)||One year|
|Apple Watch (Stainless Steel)||One year|
|Apple Watch Nike+||One year|
|Apple-branded Watch accessories (excluding bands)||One year|
|Apple Watch Hermès||One year|
|Apple Watch Edition||One year|
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.
Service is considered out of warranty and comes with a fee when:
We might be able to fix or replace your Apple Watch for an out-of-warranty fee. In some cases, you might need to pay the full replacement value fee, such as for catastrophic damage or unauthorized modifications.
Your replacement Apple Watch will have factory settings and will be new or equivalent to new in performance and reliability.